I had an account on your old site, do i need to create a new account on this site?
the short answer is yes you do.
Unfortunately we were not able to transfer over customer data from our old website to this new store so you will need to create a new account when ordering for the first time.
apologies for this inconvenience but once you are set up ordering is really easy
What size do I need?
THE FIT OF OUR UNDERWEAR IS VERY SIMILAR TO EMPORIO ARMANI UNDERWEAR AND SLIGHTLY SMALLER THAN CALVIN KLEIN
SO IF YOU TAKE A MEDIUM IN EMPORIO ARMANI WE WOULD SUGGEST YOU TAKE A MEDIUM IN OUR UNDERWEAR AND IF YOU TAKE A MEDIUM IN CALVIN KLEIN THEN YOU MAY WANT TO GO UP TO A LARGE IN OUR UNDERWEAR
small 28-30 medium 31-33 large 34-36 xl 37-39
What if I need to modify my order?
We strive to process all our orders as quickly as possible, but if you wish to amend your order it may still be possible.
Get in touch straight away via our Contact page
does your packaging have branding on it??
By default your order will be shipped in a discreet unbranded mailer or box
You can choose to have your order delivered in one of our premium orange bang&strike boxes with embossed branding which are ideal for gift giving.
The Premium packaging option costs an additional $7 and can be added during checkout.
All our boxes are made from fsc certified paper and are totally recyclable.
You can select our premium packaging option at checkout for $7
what shipping options do you have?
Standard 7-10 days : $15
express 2-3 days : $30
free standard shipping on orders over $150
our express service is sent via fedex with full tracking and our standard service is sent via the royal mail international post and the australian postal service with more limited tracking options
do you offer free shipping?
Yes we do on orders over $150 in value. You can select free shipping at the checkout.
Our free shipping service ships your order by our standard delivery method with an expected delivery within 7-10 days
WHEN WILL MY ORDER SHIP?
STANDARD ORDERS SHIP WITHIN 2 BUSINESS DAYS, PENDING AVAILABILITY AND CREDIT CARD VERIFICATION.
express and guaranteed next day ship the same day.
our cut off for processing orders is 4pm uk time
DURING SEASONAL SALES, ORDERS SHIP WITHIN 5 BUSINESS DAYS.
YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS. IF YOU DO NOT RECEIVE A SHIPPING CONFIRMATION EMAIL WITHIN 2 BUSINESS DAYS, PLEASE CONTACT us here
PLEASE NOTE, WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
our standard australian shipping typically arrives in 7-10 days
our express australian shipping will usually arrive WITHIN 2-3 days
We are unable to guarantee a delivery time and the above represents what we would typically expect to be true
Do I need to sign for my order?
ou YOU MAY NEED TO, SO IF YOU know WONT BE IN THEN CONSIDER WHEN ORDERING HAVING YOUR ORDER DELIVERED TO WORK OR A NEIGHBOUR instead
What if I’m not in when my order is delivered?
If you miss your delivery, the courier should either leave you a card or advise you via email and give you the option of rearranging your delivery. Any undelivered parcelS will eventually be sent back to us as unclaimed.
How do I go about exchanging or returning my order?
You can just send your order back to us at the following address.
you must include your packing list with your return so that we can correctly identify your order
Unit 37 – Vulcan House
WILL I HAVE TO PAY Customs Duty ON MY International Order?
You will be responsible for the payment of any customs or import duties levied once your package reaches your destination country.
EVERY COUNTRY WILL HAVE ITS OWN TAX REGIME AND AS SUCH WE ADVISE YOU CONTACT YOUR LOCAL GOVT AGENCY FOR ADVICE
Is your packaging sustainable?
Our underwear is individually sealed in zip lock bags made from P-life 04 ldpe plastic.
This packaging can be recycled in your normal roadside collections but is also designed to 'break down into carbon dioxide, water and a benign, non-toxic residue at the molecular level, which is then totally assimilated back into nature '
Our gift boxes are made from FSC certified board which has an 80% recycled content and we encourage you to reuse or recycle them.
what are your contact details?
BANG and STRIKE
Unit 37 - Vulcan House
TEL: +44 116 2620860
Company Registration Number : 5842036
vat: gb 886 9416 59
influencer, press and photographer contact information
If you are a photographer, stylist, influencer or member of the press and have a requests for products, visuals or press releases
please contact: email@example.com
TEL: +44 (0)116 262 0860